FAQ
Frequently Asked Questions
📦 Product Questions
Is the HD Ear Camera safe to use?
Yes! Our ear camera uses medical-grade silicone tips and is designed for safe home use. The soft, flexible tips prevent injury and are gentle on sensitive ear canals.
Can I use it on children?
Absolutely! It's safe for all ages, including children. Many parents use it to safely clean their kids' ears while seeing exactly what they're doing.
How does it connect to my phone?
It connects via WiFi. Simply download the free app (iOS and Android), connect to the device's WiFi network, and you're ready to go! No cables needed.
What's included in the package?
- 1x HD Ear Camera Device
- 6x Medical-Grade Silicone Tips (various sizes)
- 1x USB Charging Cable
- 1x User Manual
How long does the battery last?
Up to 90 minutes of continuous use on a full charge. Perfect for the whole family!
🚚 Shipping Questions
How long does shipping take?
5-10 business days for international shipping. You'll receive tracking information via email once your order ships.
Do you ship internationally?
Currently, we ship to the USA. More countries coming soon!
Is shipping free?
Yes! Free shipping on all orders, no minimum purchase required.
Can I track my order?
Absolutely! You'll receive a tracking number via email as soon as your order ships.
💳 Payment & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is checkout secure?
Yes! We use industry-standard SSL encryption to protect your payment information.
Can I return my order?
Yes! We offer a 30-day money-back guarantee. No questions asked. If you're not satisfied, we'll refund you in full.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return.
Do I have to pay for return shipping?
No! We provide free return shipping labels.
❓ Still have questions?
Contact us at support@yourstore.com or use our live chat! We're here to help 24/7.